Technical Support
LOCATION(S): Hong Kong HQ | GLOBAL
FUNCTION: TECHNICAL | PRODUCT
TYPE: Full-Time
REPORT TO: CMO
We are seeking Technical Support to deliver technical expertise for our immersive streaming technology. The ideal candidate will develop deep product expertise and provide technical support throughout the entire customer lifecycle. This role requires exceptional communication skills, technical aptitude, and a passion for translating technology into clear value propositions and solutions that enable customer success in the metaverse space.
Key Responsibilities:
Product Expertise, Technical Support & Market Intelligence
- Provide technical expertise during the entire customer journey, including product demos, and technical support
- Develop comprehensive knowledge of our immersive streaming technology, becoming the go-to expert for product capabilities, technical specifications, and competitive differentiation
- Collaborate with R&D to understand product roadmaps and communicate market requirements back to the development team
- Translate technical product capabilities into clear benefits and value propositions for market needs
- Create product content, including technical documentation, product guides, and solution architectures
- Create and deliver product training for internal teams to ensure consistent messaging and technical understanding
Job Requirements:
Education & Professional Experience
- Bachelor’s degree in Computer Science, IT, Engineering or related field
- Minimum 3 years of experience in the IT / Technology industry
- Experience in SaaS / PaaS, Cloud, developer tools or immersive tech is highly valued
Technical & Industry Knowledge
- Hands-on knowledge of product implementation cycles and technical onboarding processes
- Proficiency in computer operating systems, including Linux installation/basic configuration and Windows environment management
- Experience with MySQL and other relational database products
- Experienced in the installation and configuration of Redis, well-versed in its basic concepts and operational commands, and capable of making reasonable configurations and optimizations based on requirements
- Practical knowledge of Nginx configuration and administration
- Solid understanding of networking concepts and ability to diagnose common network issues
- Development experience in Java, C++, Android, iOS, or Vue is preferred
- Experience with virtualization, disaster recovery, or storage solutions is preferred
Skills & Attributes
- Technical aptitude with excellent communication skills to bridge technical and business requirements
- Exceptional communication skills with the ability to translate technical information into compelling narratives
- Collaborative mindset with the ability to work effectively across multiple departments
- Business fluency in English; additional languages are a plus
IMPORTANT NOTE
Please read the job description requirements carefully before applying. Candidates who have applied for this position within the past 6 months need not apply again.
APPLICATION
Interested candidates can apply directly with your resume and current/expected salary package by emailing hr@paraverse.cc with the subject line “Role – Your Name.”
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